Refund & Returns Policy

1. 7-day returns

You may return most items within 7 days of delivery for a refund or exchange. Items must be unused, in original condition, and in their original packaging with any tags attached. Returns received outside the 7-day window may be refused or subject to a 20% restocking fee at our discretion.

2. Non-returnable items

• Personalized or custom-engraved products.
• Gift cards (digital or physical).
• Items marked final sale or clearance.
• Worn or washed items (including towels showing signs of use).
• Items returned without original packaging.

3. How to start a return

Email [email protected] with your order number and the item(s) you wish to return. We will reply with a prepaid return label (deducted from your refund) or return instructions within 2 business days.

4. Return shipping costs

If the return is due to our error (wrong item, defective product) or a product defect, we cover return shipping at no cost to you. For all other returns (change of mind, wrong size), the customer is responsible for return shipping costs. Prepaid return labels will have the cost deducted from your refund ($6.95 for standard return shipping).

5. Restocking fee

A 20% restocking fee may apply to returns that are received damaged, missing original packaging, or outside the 7-day return window. This fee will be deducted from your refund. No restocking fee applies to returns due to our error or defective products.

6. Refunds

Once we receive and inspect your return, we will notify you within 2 business days and process your refund to the original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error or a defective product.

7. Exchanges

The fastest way to exchange is to return the original item for a refund and place a new order. If you prefer a direct exchange, note this in your return request and we will arrange it subject to availability. Exchange shipping (sending the new item) is free for defective products; otherwise standard shipping rates apply.

8. Damaged or defective items

If your order arrives damaged or defective, contact us within 7 days at [email protected] with your order number and photos of the damage. We will replace the item or issue a full refund, including shipping, at no cost to you. No return is required for items valued under $25; we may ask you to dispose of them.

9. Warranty

LINKSMITH products carry a limited warranty against manufacturing defects for one (1) year from the date of purchase. This warranty covers materials and workmanship under normal use. It does not cover ordinary wear, misuse, accidental damage, modifications, or damage from improper care. This warranty does not affect your statutory rights under Colorado or U.S. federal law.

10. FTC compliance

If we fail to ship your order within 30 days of payment, you are entitled to a full refund upon request, consistent with the FTC Mail, Internet, or Telephone Order Merchandise Rule.

11. Contact

LINKSMITH LLC · Colorado, USA
Returns: [email protected]